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ERP Solutions

Software Service

Enterprise resource planning (ERP)integrates internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, etc. ERP systems automate this activity with an integrated software application. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.




ERP software integrates all of your major business processes, which helps ensure consistent data across all your functional departments. ERP applications typically consist of modules such as Marketing and Sales, Field Service, Production, Inventory Control, Procurement, Distribution, Human Resources, Finance, and Accounting. ERP systems can run on a variety of hardware and network configurations, typically employing a database to store data.

Characteristics of ERP systems:

  • An integrated system that operates in (next to) real time, without relying on periodic updates .

  • A common database, that supports all applications .

  • A consistent look and feel throughout each module .

  • Installation of the system without elaborate application/data integration by the Information Technology (IT) department.


CRM

Customer relationship management (CRM)

Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.

Benefits of CRM

The use of a CRM system will confer several advantages to a company:



  • Quality and efficiency

  • Decreased costs

  • Decision support

  • Enterprise agility



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